Shipping Policy

Effective date: 1 September 2026

Made-to-Order Production

Most RU3D products are manufactured only after an order is placed. This allows us to produce each item according to the selected product options and, where applicable, the customer’s approved custom specifications.

Production time is separate from courier delivery time.

Production Time

Orders generally require 5 to 10 business days to manufacture, inspect, package and prepare for dispatch.

Production begins once:

• Payment has been received or confirmed

• All required customisation details have been provided

• Any necessary design, measurements or specifications have been approved

Complex custom projects, large orders and bulk orders may require additional production time. Where possible, RU3D will communicate an adjusted timeline before production begins.

Changes requested after an order has entered production may cause delays and may result in additional costs.

Shipping Time

Once production is complete, delivery to most major centres in South Africa generally takes 1 to 3 business days.

Delivery to regional, remote or outlying areas may take longer. Courier delivery times are estimates and may be affected by location, weather, public holidays, service disruptions and other circumstances outside the courier’s normal operations.

Business days are Monday to Friday, excluding South African public holidays.

Shipping Area

RU3D currently delivers within South Africa only.

International shipping is not currently available.

Shipping Costs

Applicable shipping costs will be displayed during checkout or included in your custom quotation.

Additional delivery charges may apply to remote locations, unusually large parcels, bulk orders or special delivery arrangements.

Order Tracking

You will receive a shipping confirmation and tracking information once your order has been dispatched.

Tracking information may take several hours to become active after the courier collects the parcel.

If you have not received a shipping confirmation within 10 business days, and no longer production period was communicated, email hello@ru3d.co.za with your order number.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, contact name and telephone number.

If you need to change your delivery address, contact RU3D as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

Additional delivery charges may apply if a parcel must be redirected or delivered again because:

• An incorrect or incomplete address was supplied

• The courier could not access the delivery location

• No authorised person was available to receive the parcel

• The customer requested a delivery change after dispatch

Courier Delays

Once an order has been dispatched, delays may occasionally occur within the courier network.

If tracking has not updated for an unusual length of time or your parcel appears to be delayed, contact RU3D. We will assist with an investigation through the courier.

Estimated delivery times do not replace any rights or remedies available under applicable South African consumer law.

Lost Parcels

If tracking indicates that a parcel may be lost, contact RU3D at hello@ru3d.co.za.

We will investigate the matter with the courier and provide the appropriate remedy where required.

Products Damaged During Delivery

Please inspect your order as soon as it arrives.

If a product arrives damaged, contact RU3D as soon as reasonably possible and provide:

• Your name and order number

• Clear photographs of the damaged product

• Photographs of the internal and external packaging

• A description of the damage

• Any relevant courier information

Keep all packaging until the matter has been resolved, as it may be required for a courier claim.

Damaged-product claims will be handled according to our Returns and Refunds Policy and applicable South African consumer law.

Contact RU3D

For questions about production, dispatch, tracking or delivery, contact:

Email: hello@ru3d.co.za
Telephone: 076 810 8660